Duo

Privacy Policy

Last updated: February 13, 2026

1. Introduction

DUO Display ("DUO," "we," "us," or "our") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quote, subscribe to our newsletter, or otherwise interact with our services.

DUO Display is a global manufacturer of modular exhibition solutions, trade show displays, and large-format fabric printing, operating across France, Germany, Canada, and the United States. This policy applies to all data processing activities conducted by DUO Display in connection with our website and services.

2. Information We Collect

2.1 Information You Provide

We may collect the following personal information when you interact with us:

  • Contact details: name, email address, phone number, company name, and job title when you submit a contact form, request a quote, or become a partner.
  • Project information: details about your exhibition, event, or display requirements that you share with us during consultations or quote requests.
  • Newsletter subscription: email address when you subscribe to our newsletter for industry insights and product updates.
  • Communication records: correspondence and any information you provide when you contact us by email, phone, or through our website.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type and version, operating system, and device information
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or source that led you to our site
  • Cookies and similar tracking technologies (see our Cookie Policy for details)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service delivery: to process your inquiries, provide quotes, design and manufacture your exhibition solutions, and manage ongoing projects.
  • Communication: to respond to your questions, send project updates, and provide customer support.
  • Marketing: to send newsletters, product announcements, and industry insights (only with your consent, which you may withdraw at any time).
  • Website improvement: to analyze usage patterns, optimize our website performance, and enhance user experience.
  • Legal compliance: to comply with applicable laws, regulations, and legal obligations.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process personal data under the following legal bases:

  • Consent: for newsletter subscriptions and non-essential cookies.
  • Contractual necessity: to fulfill quote requests and deliver our exhibition solutions and services.
  • Legitimate interests: to improve our website, communicate about our services, and ensure the security of our operations.
  • Legal obligation: to comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with the following categories of recipients:

  • Service providers: trusted third-party vendors who assist us with website hosting, email delivery, analytics, and customer relationship management.
  • Partner network: if you are connected with a DUO Display partner or reseller in your region, we may share relevant project details to ensure seamless service delivery.
  • Legal requirements: when required by law, regulation, or legal process, or to protect our rights and the safety of others.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. International Data Transfers

As a company operating in France, Germany, Canada, and the United States, your personal data may be transferred and processed in countries outside your country of residence. When transferring data outside the EEA, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data is protected in accordance with applicable data protection laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

  • Quote and project data: retained for the duration of the business relationship plus 5 years.
  • Newsletter subscriptions: retained until you unsubscribe.
  • Website analytics data: retained for up to 26 months.
  • Communication records: retained for up to 3 years after the last interaction.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: request correction of inaccurate or incomplete data.
  • Erasure: request deletion of your personal data ("right to be forgotten").
  • Restriction: request that we limit the processing of your data.
  • Portability: request your data in a structured, machine-readable format.
  • Objection: object to processing based on legitimate interests or for direct marketing purposes.
  • Withdraw consent: withdraw previously given consent at any time.

To exercise any of these rights, please contact us at contact@duodisplay.com. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through our Cookie Settings or your browser settings. For detailed information, please refer to our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

If you are located in the EEA and believe that your data protection rights have not been adequately addressed, you have the right to lodge a complaint with your local supervisory authority.