Duo

Politique de confidentialité

Last updated: February 13, 2026

1. Introduction

DUO Display ("DUO," "we," "us," or "our") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quote, subscribe to our newsletter, or otherwise interact with our services.

DUO Display is a global manufacturer of modular exhibition solutions, trade show displays, and large-format fabric printing, operating across France, Germany, Canada, and the United States. This policy applies to all data processing activities conducted by DUO Display in connection with our website and services.

2. Informations que nous collectons

2.1 Informations que vous fournissez

Nous pouvons collecter les données personnelles suivantes lorsque vous interagissez avec nous :

  • Coordonnées : name, email address, phone number, company name, and job title when you submit a contact form, request a quote, or become a partner.
  • Informations projet : details about your exhibition, event, or display requirements that you share with us during consultations or quote requests.
  • Abonnement newsletter : email address when you subscribe to our newsletter for industry insights and product updates.
  • Archives de communication : correspondence and any information you provide when you contact us by email, phone, or through our website.

2.2 Informations collectées automatiquement

When you visit our website, we may automatically collect certain technical information, including:

  • Adresse IP et localisation géographique approximative
  • Type et version du navigateur, système d'exploitation et informations sur l'appareil
  • Pages visitées, temps passé sur les pages et parcours de navigation
  • Site web ou source de référence vous ayant conduit sur notre site
  • Cookies et technologies de suivi similaires (voir notre politique de cookies pour plus de détails)

3. Comment nous utilisons vos informations

Nous utilisons les informations collectées aux fins suivantes :

  • Prestation de services : to process your inquiries, provide quotes, design and manufacture your exhibition solutions, and manage ongoing projects.
  • Communication : to respond to your questions, send project updates, and provide customer support.
  • Marketing : to send newsletters, product announcements, and industry insights (only with your consent, which you may withdraw at any time).
  • Amélioration du site web : to analyze usage patterns, optimize our website performance, and enhance user experience.
  • Conformité légale : to comply with applicable laws, regulations, and legal obligations.

4. Base juridique du traitement (RGPD)

For individuals in the European Economic Area (EEA), we process personal data under the following legal bases:

  • Consentement : pour les abonnements à la newsletter et les cookies non essentiels.
  • Nécessité contractuelle : to fulfill quote requests and deliver our exhibition solutions and services.
  • Intérêts légitimes : to improve our website, communicate about our services, and ensure the security of our operations.
  • Obligation légale : pour respecter les lois et réglementations applicables.

5. Partage et divulgation des données

We do not sell your personal information. We may share your data with the following categories of recipients:

  • Prestataires de services : trusted third-party vendors who assist us with website hosting, email delivery, analytics, and customer relationship management.
  • Réseau de partenaires : if you are connected with a DUO Display partner or reseller in your region, we may share relevant project details to ensure seamless service delivery.
  • Exigences légales : when required by law, regulation, or legal process, or to protect our rights and the safety of others.
  • Transferts d'activité : in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Transferts internationaux de données

As a company operating in France, Germany, Canada, and the United States, your personal data may be transferred and processed in countries outside your country of residence. When transferring data outside the EEA, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data is protected in accordance with applicable data protection laws.

7. Conservation des données

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

  • Données de devis et projet : conservées pendant la durée de la relation commerciale plus 5 ans.
  • Abonnements newsletter : conservés jusqu'à votre désabonnement.
  • Données d'analyse du site web : conservées jusqu'à 26 mois.
  • Archives de communication : conservées jusqu'à 3 ans après la dernière interaction.

8. Vos droits

Depending on your location, you may have the following rights regarding your personal information:

  • Accès : demander une copie des données personnelles que nous détenons à votre sujet.
  • Rectification : demander la correction de données inexactes ou incomplètes.
  • Effacement : request deletion of your personal data ("right to be forgotten").
  • Limitation : demander la limitation du traitement de vos données.
  • Portabilité : request your data in a structured, machine-readable format.
  • Opposition : object to processing based on legitimate interests or for direct marketing purposes.
  • Retrait du consentement : retirer un consentement préalablement donné à tout moment.

Pour exercer l'un de ces droits, veuillez nous contacter à contact@duodisplay.com. We will respond to your request within 30 days.

9. Cookies et technologies de suivi

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through our Cookie Settings or your browser settings. For detailed information, please refer to our Cookie Policy.

10. Sécurité

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Liens vers des sites tiers

Our website may contain links to third-party websites, including social media platforms and partner websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Protection des données des mineurs

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

13. Modifications de cette politique

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Nous contacter

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

  • E-mail : contact@duodisplay.com
  • Téléphone : +33 1 23 45 67 89
  • Implantations : France, Allemagne, Canada, États-Unis

If you are located in the EEA and believe that your data protection rights have not been adequately addressed, you have the right to lodge a complaint with your local supervisory authority.